Frequently Asked Questions about Dallas Residential and Commercial Cleaning Services


Do you still have second thoughts about getting commercial or residential cleaning services for your property in Dallas? Read all about the most frequently asked questions below when it comes to our services:


Cleaning Questions

Q: How many housekeepers do you send to clean?

A: We always send a team of at least two to three.


Q: Do I need to provide supplies or will the teams bring their own?

A: Our teams will bring all of their own supplies and equipment.


Q: What type of cleaning solutions do the maids use?

A: We use professional cleaning products; typically that will include a glass cleaner, a heavy-duty cleaner with a multi-function disinfectant, a professional wood floor cleaner, as well as a tub and toilet cleaner.


Q: Can I have the teams clean with my own supplies?

A: Yes, we will be happy to clean with any special cleaner or solution you may require during any commercial or residential cleaning service across Dallas.


Q: Can I have the team vacuum with my own equipment?

A: Yes. However, we cannot be held responsible if your vacuum cleaner causes any damage. Maids in Dallas Cleaning can only be responsible for any damage that’s caused by our own equipment.


Q: How do I leave special instructions for the cleaning teams?

A: It is best to call or email, but you may also leave a note on the kitchen counter.


Q: Do I need to do anything to prepare for a move-out cleaning?

A: We do need electricity and water to clean so please make sure your utilities are still functioning.


Q: Does the “pet charge” include cleaning up my dog’s poop or pee or cat’s litter box?

A: No, the “pet charge” is for the added time needed to clean up animal hair. Our teams do not clean feces, urine, vomit, or blood.


Q: What won’t Maids in Dallas Cleaning teams clean?

A: For health reasons, our teams will not clean blood, feces, vomit, or urine from animals nor humans.]


2 Billing & Pricing Questions

Q: When do you charge my credit card?

A: We charge all credit cards the day of the cleaning once all work is completed.


Q: How much notice do I need to give to change or cancel an appointment?

A: You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we will charge a $35 late cancellation fee.


3 Appointment Time Questions

Q: How do I request an appointment time?

A: While it’s possible for us to set an appointment time, we also allow you to specify a time range when you sign up for service.


Q: Do I need to be home when the maids are cleaning?

A: Yes, but only if you yourself find it highly essential to be home for the cleaning.


“My Key” Questions

Q: How do the maids enter my home?

A: You may leave a key for us and tell us the location.


Q: Can you keep a copy of my key so I don’t have to hide it each visit?

A: Sure, we are happy to keep a copy of your key and store it in our steel lockbox in our office.


5 Scheduling Questions

Q: Will the same team always come to my home to clean?

A: Yes, most of the time the same team will be cleaning your home. We try to keep teams in their own assigned neighborhoods.


Q: How do I stop my service?

A: Email or call us. You can stop our services any time you like.


Q: Can I change my day of cleaning after signing up?

A: Yes. We have very flexible scheduling and can typically accommodate all changes.


Still have other concerns? Call us at 972-744-9000 or email us at